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Last updated: 13 October 2026
At Calvert Equestrian, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and manage personal data when you visit our website, create an account, place an order or contact us.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.
Calvert Equestrian is an independent equestrian retailer offering horse equipment, riding clothing and accessories through our online shop.
For the purposes of data protection legislation, the business operating as Calvert Equestrian is responsible for the personal information described in this policy.
If you have any questions about your personal information, you can contact us using the email address above.
We collect information that is necessary to operate our website, process orders and provide customer support.
Depending on how you use our website, this may include:
We only request information that is relevant to the service being provided.
We use personal information to operate Calvert Equestrian and fulfil our responsibilities to customers.
This includes:
We do not use personal information for purposes incompatible with those explained in this policy.
UK data protection law requires us to have a lawful basis for collecting and using personal information.
Depending on the circumstances, we rely on the following:
Contractual necessity
We process information needed to fulfil purchases, arrange deliveries, manage returns and provide services requested by customers.
Legal obligations
Certain information must be processed or retained to comply with applicable tax, accounting and consumer protection requirements.
Legitimate interests
We may process information where reasonably necessary to operate our business, maintain website security, prevent fraud and respond to enquiries, provided these interests do not override your rights.
Consent
Where required, we request your consent before sending certain marketing communications or using non-essential cookies and tracking technologies.
You can withdraw your consent at any time.
Customers may create an account to manage their purchases and access account features.
Account information may include contact details, delivery addresses and previous orders.
Where supported, customers can also request eligible product returns through the Orders section of their account.
We use this information to provide account functionality, assist with purchases and resolve customer service enquiries.
If you wish to close your account or request the deletion of eligible personal information, please contact us. Certain order records may need to be retained to meet legal obligations.
Payments are processed through the payment services integrated with our website.
Information required to complete a transaction is shared with the relevant payment provider.
[Confirm the payment provider and whether the website stores or has access to any payment-card information.]
We retain relevant transaction records for order administration, refunds and accounting purposes.
We may share personal information with trusted third parties where necessary to operate our business.
These can include:
Only information reasonably necessary for the relevant purpose is shared.
We do not sell customer personal information to third parties.
[Confirm the actual providers used by the website before publication.]
Our website uses cookies and similar technologies where necessary to support its functionality.
These may include cookies used for:
Some cookies are strictly necessary for services requested by visitors and do not require consent.
Where consent is required for non-essential cookies or similar technologies, we will request it before using them.
[Confirm the website's actual cookies, analytics providers and how customers can manage their preferences.]
We retain personal information only for as long as necessary for the purposes for which it was collected.
This includes providing customer services, maintaining order records and complying with legal obligations.
Financial and transaction records may need to be retained for statutory accounting and tax purposes.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
[Confirm applicable retention periods for customer accounts, enquiries, transaction records and website logs.]
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures include restricting access to customer information and using suitable security protections within our website and supporting services.
Although no internet-based system can guarantee absolute security, we take reasonable steps to protect the information entrusted to us.
Some providers supporting our website may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate legal safeguards are in place where required.
[Confirm international transfers and the safeguards used by the website's providers.]
Under UK data protection law, you may have the following rights:
Right to object: You also have the right to object to certain processing, including processing for direct marketing purposes.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, email hello@calvert-equestrian.co.uk.
We will respond in accordance with applicable data protection requirements.
If you are dissatisfied with how your information has been handled, you can also complain to the Information Commissioner's Office (ICO).
ICO website: www.ico.org.uk
Where permitted by law, we may send information about Calvert Equestrian products, offers and business updates.
You can opt out of marketing communications at any time using the unsubscribe link included in marketing emails or by contacting us directly.
Opting out of marketing will not prevent important messages relating to your orders, payments or customer account from being sent.
Our website may contain links to external websites, including those operated by manufacturers, suppliers or service providers.
We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before sharing personal information.
We may update this Privacy Policy when our website, services or legal obligations change.
Any updates will be published on this page, together with the date of the latest revision.
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Calvert Equestrian
Email: hello@calvert-equestrian.co.uk
Website: www.calvert-equestrian.co.uk
Business address: [Insert confirmed business address]