FREE Delivery on orders over £50
FREE Delivery on orders over £50
Your account
Sign in to track orders, save wishlist items and check out faster.
Your account
Sign in to track orders, save wishlist items and check out faster.
At Calvert Equestrian, we aim to make shopping for horse and rider as straightforward as possible. This page explains our delivery arrangements, how to request a return and what to do if something arrives damaged or isn't quite right.
We aim to process and dispatch orders as promptly as possible. Available delivery methods, charges and estimated timescales are displayed at checkout before an order is confirmed.
Some larger or heavier equestrian products may require different delivery arrangements. Any additional charges or restrictions will be made clear before purchase.
Unless a different delivery period has been agreed, orders will be delivered within 30 days of the contract being made.
Once an order has been placed, you'll receive an email confirming the details of your purchase.
Where tracking information is available, we'll share it once your order has been dispatched.
You can also sign in to your Calvert Equestrian account and visit My Account → Orders to view your order information.
If an order hasn't arrived within the agreed delivery timeframe, please contact us at hello@calvertequestrian.co.uk with your order number.
We understand that occasionally a product may not be quite what you expected.
For most products purchased online, you have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
If your order arrives in separate deliveries, the cancellation period normally begins when you receive the final item.
For eligible products, you can request a return directly through your Calvert Equestrian account.
Alternatively, you can request a return by emailing hello@calvertequestrian.co.uk with your name, order number and details of the products you wish to return.
You do not have to use the online returns system to exercise your statutory cancellation rights. A clear cancellation request sent by email is sufficient.
Once you've notified us that you wish to cancel, you must return the goods within a further 14 days, unless we've agreed to collect them.
Please package returned products securely to help prevent damage during transit.
You're entitled to inspect goods as you reasonably would in a shop. However, a deduction may be made from your refund if handling beyond this has reduced their value.
Certain products may be excluded from the statutory change-of-mind cancellation right, including goods made to your specifications or clearly personalised items. Some sealed goods unsuitable for return for health protection or hygiene reasons may also be excluded once unsealed.
These exceptions do not affect your rights where goods are faulty or not as described.
Once we've received your returned products, or you've provided evidence that they've been sent back, we'll process your refund in accordance with your statutory rights.
Where an order is cancelled under the legal cancellation right, we will refund:
If you selected a more expensive delivery service than our least expensive standard option, the additional charge does not have to be refunded.
Refunds will normally be issued to the original payment method within 14 days of receiving the returned goods or evidence of their return, whichever is earlier, where we're entitled to wait for the goods.
No administration fee will be charged for exercising your statutory cancellation rights.
If a product arrives faulty, damaged or different from what you ordered, please contact us so we can investigate and arrange an appropriate resolution.
You can:
Photographs can be helpful when investigating damaged or incorrect products, although they aren't required to exercise your statutory rights.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, you may be entitled to a refund, repair or replacement. Where goods fail to meet statutory requirements, we will provide the appropriate remedy and cover reasonable return costs where required by law.
If you need to cancel or amend an order before it has been dispatched, please contact us as soon as possible.
We'll confirm whether the order can still be changed. If it has already been dispatched, the normal cancellation and returns arrangements will apply.
If you have any questions about delivery, returns or an existing order, please get in touch.
Email: hello@calvertequestrian.co.uk
Website: www.calvertequestrian.co.uk
Please include your order number where possible so we can assist you more quickly.
You can cancel an eligible order through your account, by sending us a clear cancellation request by email, or by using the model cancellation form below.
To: Calvert Equestrian, [business postal address], hello@calvertequestrian.co.uk
I hereby give notice that I cancel my contract of sale for the following goods: