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Last updated: 13 October 2026
They explain how orders are placed and processed, the responsibilities of customers and the rights that apply when purchasing products from our online shop.
Please read these terms before placing an order. Nothing in these Terms and Conditions affects your statutory consumer rights.
Calvert Equestrian is an independent equestrian retailer offering horse tack, rugs, grooming products, stable equipment, riding clothing, footwear and related accessories.
Our business details are:
Our website is provided to allow customers to browse and purchase equestrian products.
You agree to use the website lawfully and must not attempt to interfere with its security, operation or functionality.
We aim to ensure that information displayed on our website is accurate and up to date. However, occasional errors may occur, and we reserve the right to correct inaccurate product information, prices or availability.
We make reasonable efforts to ensure that product information, photographs, specifications and sizing details are accurate.
Product colours and appearance may vary slightly depending on screen settings and manufacturer variations.
Customers should carefully review product descriptions and sizing information before purchasing, particularly for items where fit and suitability are important.
This includes:
Products should be used in accordance with any instructions, safety information and recommendations supplied by their manufacturer.
All products must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for purpose and as described.
All prices displayed on our website are in pounds sterling (£).
Applicable taxes and delivery charges will be shown before an order is confirmed.
We reserve the right to update prices, but changes will not affect orders already accepted at the agreed price.
Payment must be made using an accepted payment method available during checkout.
If an obvious pricing error is identified before an order has been accepted, we may contact you to explain the error and offer the opportunity to place a new order at the correct price.
When you place an order through our website, you will receive an email acknowledging that the order has been submitted.
Order acceptance: [Confirm whether the sales contract is formed on payment confirmation, order confirmation or dispatch.]
Once an order has been accepted, a contract is formed between you and the legal business operating as Calvert Equestrian.
All orders are subject to product availability and successful payment processing.
If we cannot fulfil an accepted order, we will contact you to explain the circumstances and arrange an appropriate refund or agreed alternative.
Customers may create an account to manage their personal details, view order history and access supported account features.
You are responsible for keeping your login details secure and ensuring that the information associated with your account is accurate.
If you believe your account has been accessed without permission, please contact us.
Customers can view their purchases through My Account → Orders, where eligible return requests can also be submitted.
Available delivery methods, charges and estimated timescales will be displayed during checkout.
Some products may require additional delivery arrangements because of their size, weight or other characteristics.
Unless a different delivery period has been agreed, goods will be delivered within 30 days of the contract being made.
Responsibility for the goods normally passes to you when you, or someone nominated by you other than the carrier, takes physical possession of them.
Further information is available on our Delivery & Returns page.
For most products purchased online, consumers have the statutory right to cancel their order within 14 days of receiving the goods without giving a reason.
Where an order contains multiple items delivered separately, the cancellation period normally begins when the final item has been received.
For eligible products, customers can request a return through their Calvert Equestrian account.
To do this:
Customers can also notify us of a cancellation or request assistance by emailing hello@calvert-equestrian.co.uk.
The online returns process is provided for convenience and does not replace statutory cancellation rights.
Once a customer has notified us of a cancellation, goods must normally be returned within a further 14 days unless collection has been agreed.
Some products may be excluded from the statutory change-of-mind cancellation right, including:
These exceptions do not affect a customer's rights where goods are faulty, damaged or not as described.
Further information about return arrangements, return postage and refunds is available on our Delivery & Returns page.
Refunds are processed in accordance with applicable consumer legislation.
Where a customer exercises their statutory cancellation right, we will refund the cost of the goods and the applicable standard outbound delivery charge where required by law.
If a more expensive delivery option was selected, any additional charge above our least expensive standard delivery option does not have to be refunded.
Where we are entitled to wait for returned goods, refunds will normally be issued within 14 days of receiving the goods or evidence that they have been returned, whichever is earlier.
Refunds will usually be made using the original payment method unless otherwise agreed.
No administration fee will be charged for exercising statutory cancellation rights.
If a product is faulty, damaged or does not match its description, please contact us at hello@calvert-equestrian.co.uk.
You can also submit a return request through your account where the relevant option is available.
Under the Consumer Rights Act 2015, goods must be:
Depending on the circumstances, customers may be entitled to a refund, repair or replacement.
Where goods fail to meet statutory requirements, we will provide the appropriate remedy and cover reasonable return costs where required by law.
Nothing in these terms limits or removes your statutory rights.
Equestrian activities involve inherent risks, and equipment must be selected and used appropriately.
Customers should follow all manufacturer instructions and obtain qualified fitting advice where appropriate, particularly when purchasing:
The suitability of equipment may depend on the individual horse, rider, intended activity and relevant safety requirements.
Nothing in this section excludes Calvert Equestrian's responsibilities under applicable product safety or consumer protection legislation.
The original content of this website, including its text, graphics, branding and design elements, belongs to Calvert Equestrian or the relevant rights holders.
Product photographs, manufacturer logos and other third-party materials may remain the property of their respective owners.
Website content may not be reproduced or distributed for commercial purposes without permission from the appropriate rights holder, except where permitted by law.
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
We are responsible for losses caused by our breach of contract or failure to exercise reasonable care and skill where those losses are reasonably foreseeable.
We are not responsible for losses that are not caused by our breach or negligence, subject to applicable law.
Personal information collected through our website is handled in accordance with our Privacy Policy.
This explains how we collect, use, store and protect information provided by customers and website visitors.
We may update these Terms and Conditions to reflect changes in our business, website or legal obligations.
The terms applying to an order will normally be those provided at the time the order was placed.
Updated versions will be published on this page.
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's place of residence.
Customers living in Scotland or Northern Ireland retain any mandatory rights and remedies available under applicable law.
If you have any questions about these Terms and Conditions, an order or any of our products, please contact:
Calvert Equestrian
Email: hello@calvert-equestrian.co.uk
Website: www.calvert-equestrian.co.uk
Business address: [Insert confirmed business address]